CareOne announced the launch of a new program to provide patients and families with better support through hospital stays, post hospital care, and follow up home care.
The program, the Care Navigator, is a joint partnership with the Robert Wood Johnson University Hospital Visiting Nurses Program. As part of the process, a customer is assigned a licensed nurse practitioner, who establishes a relationship with patients and their families upon hospital admission.
“The patients and families I have worked with are very appreciative of the Care Navigator program,” said Adrianna Luzzo, licensed Nurse Practitioner and Care Navigator for CareOne. “Patients who have been hospitalized have many questions, and the process of recovery can be confusing and complex.”
The Care Navigator assists with the preparation of a medical health record that lists of all of the procedures, tests, medications and other details of the patient’s hospitalization, and provides education to help the patient and family understand the diagnosis and the next steps in care.
After discharge from the hospital, the Care Navigator follows the patient to the next care setting – whether that is post-hospital care and rehabilitation at a CareOne center or at home. The Care Navigator assists patients and families with interpreting their plan of care, ensures that medications are reconciled correctly from the prior care setting, delivers additional education on the specific diagnosis, and reviews physician consults.
“In an era when health care providers are being held accountable by patients, their families, insurance companies and others in the health care community, the Care Navigator program highlights what can be done to offer innovative solutions and better patient experiences throughout the continuum of care,” said Tim Hodges, chief strategy officer for CareOne.
Written by John Yedinak