The need for home health providers to improve their home health star rating has never been greater. In coming years, these ratings could play an ever-larger role in determining which agencies get business from referral sources — and which do not.
To build a high performance agency, providers must review processes and procedures to ensure that their business will attract and retain quality healthcare professionals with a strong training program and rewards system.
Star ratings reflect quality of care and consumer satisfaction. That care quality and consumer satisfaction starts with staff and training.
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