Transforming Care Delivery — 3 Essential Drivers of Quality and Financial Success

Date: Feb. 28, 2019
Time: 1:00 p.m. – 2:00 p.m. CST
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“Do the right thing at the right time for the patient.”

When Deborah Wesley joined Addison County Home Health & Hospice, the agency was moving off paper and adopting new technology to automate work and document care. As the new VP for Clinical Services, she could have taken an incremental approach to improvement. Instead, she chose transformation, building on a track record of turning around broken, unprofitable operations.

By never wavering from the goal of delivering great care for the patient, the difficult decisions needed to transform processes became clear throughout the organization.

Join Deborah as she shares the 3 essential drivers of care delivery transformation:

  • Focusing on patient care above all else—create escalation processes for changes of condition, ensure coordination of care by sharing real-time information, and rethink documentation and processes with the people receiving care in mind
  • Know the work and the people doing it—listen to the loudest complainers, experience what your people go through, include all perspectives, and then enlist everyone’s help in the hard work of change
  • Understand your technology and how it can enable your change—determine what your technology can do, what you need, and use technology to enable your change

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