Humana Names Home Business President; Kindred at Home Rounds Out Leadership Team

Humana Appoints Segment President

Louisville, Kentucky-based Insurance giant Humana Inc. (NYSE: HUM) has named the next leader of its ever-evolving home business segment.

Susan Diamond will serve as segment president of Humana’s home business segment moving forward, according to the company. The segment was previously led by William Fleming, who will continue to lead Humana’s clinical and pharmacy solutions businesses.

As one of the largest Medicare Advantage (MA) plans in the country that controls roughly 18% of the market, caring for members in their homes has become a major priority for Humana. As part of that mission, Humana teamed up with private equity groups TPG Capital and Welsh, Carson, Anderson & Stowe to acquire Kindred at Home in July 2018


CMO Dr. Wililam Shrank highlighted Humana’s home-focus in a recent interview with Home Health Care News.

“What made me most excited about joining Humana was the focus on integration around the home — around where patients live and the very personal, contextual features of their lives,” Shrank said. “That’s how we’re going to get the biggest impact and holistically improve the lives of the people we serve.”

In her role, Diamond — who first joined Humana in 2006 as a strategic advisor — will serve as a member of the company’s management team and report directly to Humana President and CEO Bruce Broussard. Before being named as the home business segment president, Diamond served as the company’s senior vice president of Medicare, leading Humana’s innovation, consumer segmentation, growth and trend mitigation strategies. 


Before coming to Humana, Diamond held CFO roles at Smoothstone IP Communications and Prosperitas Investment Partners.

Humana’s home business segment aligns all of the insurer’s home care elements into a single operating unit, according to the company. As part of her responsibilities, Diamond will also be tasked with leading Humana At Home as well as Humana’s nursing and in-home assessment operations.

Diamond will additionally take charge of Humana’s Home Operations department, the company’s transition management office with Kindred at Home. 

Kindred at Home makes C-suite hires

Kindred at Home has rounded out its leadership with two new C-suite hires.

Acquired from Kindred Healthcare last year by Humana and two private equity groups for about $4.1 billion, Kindred at Home remains one of the largest home health, hospice and community care providers in the country.

Heather O’Sullivan has joined Kindred at Home as its new chief clinical innovations officer, while Mark Reid has joined the company as its new chief human resources officer.

With the hirings of O’Sullivan and Reid, Kindred at Home has now solidified its leadership team, an important milestone as the company works toward completing its separation from Kindred Healthcare.

David Causby currently serves as president and CEO of Kindred at Home.

“[O’Sullivan and Reid] both bring fresh thinking and will drive innovation in both our clinical care delivery and our employee experience as we continue to build a world-class organization,” Causby said in a press release announcing the news. “They are joining an already successful team at the perfect time.”

In her role, O’Sullivan will provide strategic and clinical leadership and direction to Kindred at Home, working to develop, implement and advance the company’s patient-centered care delivery models. O’Sullivan previously served as chief clinical officer with naviHealth.

Meanwhile, Reid’s responsibilities will include continuing the integration of business functions and overseeing employee experience for Kindred at Home’s 50,000 employees. Most recently, Reid served as executive vice president and human resources officer of USAA.

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