Date: Nov. 7
Time: 2:00 – 3:00 p.m. CT
Today’s hospice care value is often measured by data-driven scores, namely the CMS Hospice Item Set (compiled from EMR documentation) and CAHPS scores (compiled from caregiver/family experience evaluations). Do today’s technology systems help or hurt the heart of hospice care: the patient and family’s experience?
Join us with hospice industry educator and technology innovator, Joy Berger, CEO of Composing Life Out of Loss.
At the end of this session, you will be able to:
— Describe the patient and family’s core expectations from hospice professionals
— Pair these expectations with key uses of your hospice’s Electronic Medical Records (EMR) that can impact the patient/family’s experience of care, positively and negatively
— Assess strengths and gaps to improve how you use your hospice EMR as a catalyst for the “heart” of the patient/family’s experience