Meeting the needs of patients and their families is a critical component of home health and hospice care — regardless of when those needs arise.
On-call nurses can help fill the gaps when issues arise after hours, but many organizations struggle with how to efficiently and effectively manage calls that come in after hours and lack data to help improve their processes.
This white paper tells the story of one nurse’s experience in managing after-hours home health and hospice staff, and how she used data to develop systems and processes to provide a better patient experience, less nurse burnout, and more efficient operations overall.
In this white paper you will learn:
— A firsthand account of the problems often associated with after-hours care
— How an organization can use systems to drive care quality and efficiencies
— Where management can play a role in optimizing staff and reducing burnout
— … and more