Activated Insights has acquired CareAcademy, a provider of training and compliance tools for home care, home health, hospice and senior living providers. The deal expands Activated Insights’ educational programs, recruiting and screening offerings and analytic tools. “By bringing CareAcademy into Activated Insights, we’re uniting two market leaders with a shared vision to transform the caregiver […]
Activated Insights
Physical safety is a known concern in the home-based care industry, but another concept is gaining attention for its potential to boost retention and job satisfaction: psychological safety. A feeling of being psychologically unsafe can be caused by tension between coworkers or feeling threatened in some manner. Psychological safety involves feeling comfortable speaking up, asking […]
Home care clients are willing to pay more for services delivered by caregivers with specialty skills or training – but not all providers see the benefits of billing based on workers’ skill level. While some providers find that the best strategy does not involve billing based on caregiver skill, it represents a significant opportunity for […]
Value-based care (VBC) metrics are more than just numbers; they act as vital tools for agencies to assess their performance and outcomes. In the VBC landscape, measuring quality extends beyond traditional metrics, focusing on outcomes that genuinely reflect the value delivered to patients. This approach prioritizes patient health, satisfaction and efficient use of resources. Home […]
Thus far, 2025 has been tumultuous for home-based care providers. Regulation and policy shifts have prompted industry stakeholders to engage in a high-stakes guessing game as they predict the latest headline’s implications. While a focus on the future is critical, looking to recent history can give providers essential information on how to angle their businesses […]
As demand for caregivers grows with the aging population, home-based care providers are increasingly relying on millennial and Generation Z employees. Expanding workforces is critical for an industry beset by workforce shortages – but if providers fail to update their approaches to recruitment and retention, they risk losing valuable employees. To attract and retain millennial […]
Major deals hit snags. Home health cuts continued. Regulatory noise came in from all sides, in Medicare and in Medicaid. All of those realities made their way into Home Health Care News’ most popular stories for the year. In order to summarize the 2024 that providers had, HHCN is revisiting 10 of its most widely […]
Cultural competence in home care means providing care that considers the cultural, social and linguistic backgrounds of patients and their families. It recognizes that individuals are unique and that their backgrounds influence their views on care. Cultural competence also emphasizes the importance of culture without making assumptions about a patient based on race, country, religion […]
In home care, turnover tends to beget more turnover. If providers don’t nip the issue in the bud, they will open themselves up to a larger problem. Home care agencies report average turnover rates of 76%, which challenges their ability to deliver high-quality services. High employee turnover also means high financial costs. On average, caregiver […]
Home care clients are experiencing higher satisfaction with caregivers post-pandemic, but that satisfaction does not always extend to their providers. Overall customer satisfaction and Net Promoter Score (NPS) increased for the first time since 2020 to 6.4, according to the 2024 Activated Insights Benchmarking Report. In 2020, the industry saw an NPS of 6.7, which […]
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