Gracepoint Home Care has acquired the assets of Touching Hearts Senior Care. The acquisition includes the full transition of Mobile, Alabama-based Touching Hearts Senior Care’s assets, which encompasses client relationships and staff. “We’re thrilled to welcome the Touching Hearts team and clients into the Gracepoint family,” Owner Dylan Maloney said in a statement. “We look […]
HomeWell Care Services
Home-based care industries are experiencing a generational shift in their workforce, coupled with rapidly advancing technology and growing concerns about burnout. Home-based care operators have been facing ongoing staffing shortages, prompting them to enhance their recruitment and retention strategies. During a recent Home Health Care News webinar, leaders discussed these challenges and the key trends […]
Eighteen home-based care companies managed to grab a spot on Entrepreneur’s recently released 2025 Franchise 500 ranking. Companies like Senior Helpers, Right at Home and FirstLight Home Care are making return appearances on the list after earning a spot last year. The fact that a number of home-based care franchise businesses are represented on the […]
Without a supportive organizational culture, home-based care providers run the risk of seeing their employees burnout and turnover. Organizational culture refers to the shared beliefs, values, attitudes, behaviors and practices that define an organization. It includes unwritten rules, norms and social patterns that influence the behavior and interactions of individuals within the organization. When employees […]
Office staff have the highest client satisfaction scores among home health care provider employees. They also have the lowest administrative salaries. These salaries can impact job satisfaction and cause employees to seek employment elsewhere, according to the 2024 Activated Insights Benchmarking Report. Some organizations are turning to recognition to combat this trend. “Employee recognition is […]
Home care clients are experiencing higher satisfaction with caregivers post-pandemic, but that satisfaction does not always extend to their providers. Overall customer satisfaction and Net Promoter Score (NPS) increased for the first time since 2020 to 6.4, according to the 2024 Activated Insights Benchmarking Report. In 2020, the industry saw an NPS of 6.7, which […]
Poof — a caregiver has just vanished into thin air. The caregiver hasn’t shown up to care for their client during the shift, and they’ve left the home care agency without giving any notice. Generally, this is what’s known as caregiver ghosting, and it continues to be a challenge for home care providers. Recently, Victor […]
HomeWell Franchising Inc. reached two impressive milestones this week by naming its 100th franchise owner and securing $100 million in annual system revenue. “Our commitment to fostering a culture of continuous improvement and adaptability has been instrumental in our journey leading up to this pivotal point,” HomeWell Franchising CEO Crystal Franz told Home Health Care […]
More than a dozen home-based care companies have earned a spot on Entrepreneur’s 45th annual Franchise 500 rankings. Their inclusion on this list points to the fact that home-based care franchise networks are some of the fastest growing in the country. In order to be ranked on the list, a franchise company needs to be […]
The home care provider HomeWell Care Services is again bolstering its franchisee support systems. Its Learning Lab – launched in May – has led to the “LaunchWell” program, which will help potential franchisees from all walks of life get accustomed to home care. LaunchWell will emphasize continued learning, as opposed to live, long in-person sessions […]
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