Without a supportive organizational culture, home-based care providers run the risk of seeing their employees burnout and turnover. Organizational culture refers to the shared beliefs, values, attitudes, behaviors and practices that define an organization. It includes unwritten rules, norms and social patterns that influence the behavior and interactions of individuals within the organization. When employees […]
HomeWell Care Services
Office staff have the highest client satisfaction scores among home health care provider employees. They also have the lowest administrative salaries. These salaries can impact job satisfaction and cause employees to seek employment elsewhere, according to the 2024 Activated Insights Benchmarking Report. Some organizations are turning to recognition to combat this trend. “Employee recognition is […]
Home care clients are experiencing higher satisfaction with caregivers post-pandemic, but that satisfaction does not always extend to their providers. Overall customer satisfaction and Net Promoter Score (NPS) increased for the first time since 2020 to 6.4, according to the 2024 Activated Insights Benchmarking Report. In 2020, the industry saw an NPS of 6.7, which […]
Poof — a caregiver has just vanished into thin air. The caregiver hasn’t shown up to care for their client during the shift, and they’ve left the home care agency without giving any notice. Generally, this is what’s known as caregiver ghosting, and it continues to be a challenge for home care providers. Recently, Victor […]
HomeWell Franchising Inc. reached two impressive milestones this week by naming its 100th franchise owner and securing $100 million in annual system revenue. “Our commitment to fostering a culture of continuous improvement and adaptability has been instrumental in our journey leading up to this pivotal point,” HomeWell Franchising CEO Crystal Franz told Home Health Care […]
More than a dozen home-based care companies have earned a spot on Entrepreneur’s 45th annual Franchise 500 rankings. Their inclusion on this list points to the fact that home-based care franchise networks are some of the fastest growing in the country. In order to be ranked on the list, a franchise company needs to be […]
The home care provider HomeWell Care Services is again bolstering its franchisee support systems. Its Learning Lab – launched in May – has led to the “LaunchWell” program, which will help potential franchisees from all walks of life get accustomed to home care. LaunchWell will emphasize continued learning, as opposed to live, long in-person sessions […]
For home care leaders, determining the wages of salespeople, caregivers and other contributors is a major undertaking. It is part art, part science, and hard to perfect. At the Home Care Association of America’s (HCAOA) annual conference last month, providers offered a peak behind the curtain on how those determinations take place. Hillendale Home Care […]
When home care agencies talk about the importance of recruitment and retention, the focus is generally on caregivers. However, creating a sustainable workforce model – one that promotes retention up and down the ladder of an agency – is about more than just the caregivers. “When we’ve taken a [closer] look at how we can […]
A lot of personal home care providers have been conducting business the same way for decades. For them to continue to flourish, however, they may have to bring new ideas into the fold. “One of the biggest opportunities out there is collaboration with your competitors in your local market,” HomeWell Care Services CEO Crystal Franz […]
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