For home care leaders, determining the wages of salespeople, caregivers and other contributors is a major undertaking. It is part art, part science, and hard to perfect. At the Home Care Association of America’s (HCAOA) annual conference last month, providers offered a peak behind the curtain on how those determinations take place. Hillendale Home Care […]
For the most part, the home care industry tends to have a “the customer is always right” attitude toward clients. Even so, some instances arise where agencies have to take the drastic step of firing a client. And when this happens, agencies must navigate the process carefully. It’s important for home care agencies to be […]
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