Modivcare (Nasdaq: MODV) announced this week that it is launching a national Transportation Provider Advisory Council (TPAC) to gather feedback and perspective on how to better serve its patients.
Modivcare is a Denver-based company that offers technology-enabled health care services and provides non-emergency medical transportation (NEMT). The company’s Modivcare Home division includes its personal care, remote patient monitoring and nutritional meal delivery services.
The company believes the TPAC will help the company listen, learn and innovate with its providers.
“We know that staying close to our customers and partners is smart and serves us both well,” Modivcare CEO Dan Greenleaf said in an email to Home Health Care News. “The TPAC helps us do just that. At Modivcare, being proactive in serving our customers, patients and partners is simply part of our DNA.”
Modivcare’s NEMT services gives patients access to safe and reliable rides to health services. The company is the largest broker of NEMT in the country and works with local, community-based transportation providers and manages more than 75 million trips a year for about 30 million patients.
Even though Modivcare recently received feedback from its transportation patients and found that over 90% were satisfied with its network, the company believes improvements can still be made.
“Staying close to the transportation provider network yields all kinds of benefits,” Greenleaf said. “We want our transportation provider network and Modivcare to both grow and thrive together. Serving patients who are underserved is what this is all about. Connecting those patients to vital services – which we provide many of – is a privilege and our purpose.”
A recent study from researchers at the University of North Carolina took a closer look at the kinds of services Modivcare and other companies provide.
The study found that offering non-emergency transportation services made little to no difference in inpatient admissions or emergency department visits.
The study also found — although limited in scope — that non-emergency transportation services were not cost saving. The study included over 170 eligible patients over a three-month period in the summer of 2020 that used non-emergency transportation services.
The study echoed much of what Greenleaf said, in that participants were highly satisfied with the transportation program and told researchers that it eased financial burdens and made them feel safer and more empowered.
However, researchers concluded the outlook of these programs could be different.
“These findings suggest that although transportation programs are commonly introduced as ways to contain health care spending, it may be better to think of them as programs to improve health care access for people facing difficult circumstances,” researchers wrote.
It’s clear that Modivcare is committed to the offering, and believes that in the future – in part due to the council – it can do well on the measures the study dug into.
Greenleaf said the members of the TPAC will be localized in the regions and communities Modivcare operates in, and th the ultimate goal “is to support our patients by bringing new and improved services.”
“We have a strong process in place where we have our finger on the pulse of our transportation providers,” he said. “It generates quantifiable measures for our provider network. We call that our Voice of the Transportation Provider program. The TPAC allows us to get to a deeper level of understanding and have a consistent dialog.”
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